Website privacy

Traffic measurement

We use server request logs to understand visits to our public pages. Reports show popular pages, referring websites, browsers and approximate countries. We do not use analytics cookies or third-party tracking scripts.

Analytics logs contain the requested page, time, IP address, browser information, referring website domain and response status. Query strings and full referring URLs are omitted. Reports contain totals and estimates rather than visitor names or IP addresses. Country lookup happens on our server; visitor addresses are not sent to a geolocation service.

Account, administration, sign-in and checkout routes are excluded from analytics. We honor browser Do Not Track and Global Privacy Control signals for traffic measurement. Raw analytics logs are retained for up to 30 days. Separate operational logs are used to maintain and secure the website.

Accounts and orders

Signing in uses Auth0 and session cookies. Account and order records support access to purchases, equipment reports and service requests. Traffic reports are not linked to those records.

Payments and delivery

Stripe hosts the payment form and processes card details. Our order records contain your email address, purchased items, payment status, delivery address and shipment tracking. We do not store your full card number or card security code.